Returns & Refunds Policy

Last updated: 2026

1. Overview

Premium Pallet Liquidations sells liquidation pallets — assorted, as-is lots of overstock and customer returns. Because contents naturally vary and may show signs of handling, returns are limited and assessed case by case. This policy explains when a return or refund is available, what you need to do, and how long it takes.

2. When a return or refund is available

You may request a return or refund if any of the following applies:

  • You received the wrong pallet, or a pallet was not delivered.
  • The pallet materially does not match the general description provided at the time of purchase.
  • Your shipment arrived visibly damaged in transit (see section 5).
  • An item you ordered became unavailable after purchase (you are refunded in full).

3. What is not covered

Because pallets are sold as-is, the following are not grounds for return:

  • Change of mind or buyer's remorse.
  • Normal variation in the mix, condition, or quantity of items within an as-is lot.
  • Minor defects, wear, or missing packaging on individual items.
  • Resale outcomes or profit expectations.

4. How to start a return (what you must do)

Contact us within 7 days of delivery with the information below. Do not ship anything back until we have reviewed your claim and sent return instructions.

  • Your order number.
  • A description of the issue.
  • Clear photos of the pallet and any affected items or packaging.

Email custumer.care@premiumpalletliquidations.com or message us on WhatsApp +1 (775) 445-9668. We review every claim and work toward a fair resolution — repair, replacement, partial refund, or full refund as appropriate.

5. Damaged or lost in transit

Please inspect your shipment on delivery. If there is visible damage, note it with the carrier and contact us promptly (within 7 days) with photos so we can file a claim and make it right.

6. Refund method & timing

Approved refunds are issued to your original payment method. Once a return is approved (and, where applicable, returned items are received and inspected), we process the refund within 3 business days. Depending on your bank or card issuer, it then typically takes 5–10 business days for the funds to appear. Original shipping charges are non-refundable unless the return is due to our error.

7. Contact

  • Email: custumer.care@premiumpalletliquidations.com
  • Phone / WhatsApp: (775) 445-9668
  • Address: 1847 East Long Street, Carson City, NV 89706

This policy is part of our Terms of Sale.